Collections Associate-1

United Parcel Service Sweden Aktiebolag; Medellín; On-site; COP 44,640,000 - 75,888,000; Full time

Job summary

UPS is seeking a Collections Specialist in Medellín to support cash flow and minimize delinquencies. You will handle customer inquiries, manage accounts, and coordinate with internal teams to resolve payment issues.

The role requires a degree or international equivalent (preferred), strong organizational skills, and experience in collections, with basic negotiation abilities to secure commitments.

Qualifications

• Bachelor's degree preferred.
• Proficiency with Microsoft Office.
• Prior collections experience required.
• Strong organizational and prioritization skills.
• Basic negotiation skills.

Responsibilities

• Provides excellent customer service and communicates effectively with customers.
• Responds to inquiries within the defined service levels.
• Identifies and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and stakeholder information in systems.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off unnecessary balances.

Skills

Microsoft Office

Collections experience

Organization skills

Negotiation skills

Objection handling

Education

Bachelor's degree or international equivalent - preferred

Bachelor's degree or international equivalent in Business or related field - preferred

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position performs collection responsibilities according to established procedures for various types of customers. The employee impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. The employee has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Responsibilities:

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Qualifications:

• Bachelor's Degree or International equivalent - Preferred
• Bachelor's Degree or International equivalent in Business or related field - Preferred
• Proficiency in the use of Microsoft Office products
• Prior Collections experience
• Strong organizational and prioritization skills
• Basic negotiation skills
• Experience handling objections and gaining commitment - Preferred

Employee Type:

Permanent

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