GBS Billing Inquiry Associate

UPS

Perímetro Urbano Medellín

On-site

COP 133,920 - 200,880

Full time

14 days+

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Job summary

UPS is seeking a GBS Billing Inquiry Associate to assist customers by managing billing inquiries and processing adjustments. This full-time position involves extensive communication with customers and requires strong analytical and organizational skills. Ideal candidates will have prior billing experience and a relevant degree.

Qualifications

Prior billing experience is essential.
Working knowledge of Microsoft Office tools required.
Bachelor’s Degree in relevant field preferred.

Responsibilities

Initiates inquiries regarding customer bills for shipments.
Performs account analysis and credit control activities.
Maintains customer receivable accounts and edits billing information.

Skills

Billing Experience

Customer Communication

Account Analysis

Education

Bachelor’s Degree in Administrative careers or related

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

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Job Description

Job Summary

This position assists customers by researching and responding to inquiries concerning their bill/s. He/She researches and processes adjustments. This position communicates extensively via email/telephone with internal and external customers to resolve domestic and international issues.

Responsibilities

Initiates inquiries to customers regarding monies owed for international or domestic shipments.
Performs account analysis and credit control activities.
Maintains customer receivable accounts.
Edits billing-related information, updates customer invoicing, and ensures proper support documentation is included.
Creates and processes manual billing entries.
Adds and maintains customer account information and requirements within various billing systems.

Qualifications