GBS Billing Inquiry Associate

UPS; Perímetro Urbano Medellín; Presencial; COP 133.920 - 200.880; Jornada completa

Descripción de la vacante

UPS is seeking a GBS Billing Inquiry Associate to assist customers by managing billing inquiries and processing adjustments. This full-time position involves extensive communication with customers and requires strong analytical and organizational skills. Ideal candidates will have prior billing experience and a relevant degree.

Formación

• Prior billing experience is essential.
• Working knowledge of Microsoft Office tools required.
• Bachelor’s Degree in relevant field preferred.

Responsabilidades

• Initiates inquiries regarding customer bills for shipments.
• Performs account analysis and credit control activities.
• Maintains customer receivable accounts and edits billing information.

Conocimientos

Billing Experience

Customer Communication

Account Analysis

Educación

Bachelor’s Degree in Administrative careers or related

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Descripción del empleo

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Job Description

Job Summary

This position assists customers by researching and responding to inquiries concerning their bill/s. He/She researches and processes adjustments. This position communicates extensively via email/telephone with internal and external customers to resolve domestic and international issues.

Responsibilities

• Initiates inquiries to customers regarding monies owed for international or domestic shipments.
• Performs account analysis and credit control activities.
• Maintains customer receivable accounts.
• Edits billing-related information, updates customer invoicing, and ensures proper support documentation is included.
• Creates and processes manual billing entries.
• Adds and maintains customer account information and requirements within various billing systems.
  
  

Qualifications

• Prior billing experience
• Working knowledge of Microsoft Word, Excel, Access, and Outlook
• Bachelor’s Degree in Administrative careers or related
• Intermediate English
  
  

Other Requirements

• Monday to Friday 6:00 a.m. to 3:30 p.m.
• Monday to Friday 6:30 a.m. to 4:00 p.m.
• On-site work with Rotation
  
  

Employee Type

Intern

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Truck Transportation

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