AR Billing Specialist — Complex Invoicing & Customer Care

UPS; Medellín; Sur place; COP 30 000 000 - 45 000 000; Plein temps

Résumé du poste

UPS is seeking a billing specialist to resolve invoicing discrepancies and deliver exceptional customer service to shippers. You will investigate issues, adjust invoices as needed, and educate customers on UPS billing options.

This permanent role offers opportunities to collaborate across teams and enhance billing processes. Based in Medellín, Colombia, you will interact with customers to ensure accurate billing and timely resolution of inquiries, contributing to UPS’s commitment to reliable

Responsabilités

• Communicate with customers to resolve billing issues and provide consistent, high-quality customer service.
• Investigate discrepancies on shippers’ invoices, research billing issues, and make necessary adjustments.
• Educate customers on UPS billing services and initiate cross-functional/external contacts to resolve problems.

Description du poste

UPS is seeking a billing specialist to resolve invoicing discrepancies and deliver exceptional customer service to shippers. You will investigate issues, adjust invoices as needed, and educate customers on UPS billing options.

This permanent role offers opportunities to collaborate across teams and enhance billing processes. Based in Medellín, Colombia, you will interact with customers to ensure accurate billing and timely resolution of inquiries, contributing to UPS’s commitment to reliable