GBS Intermed A/R Associate

UPS; Medellín; On-site; COP 30,000,000 - 45,000,000; Full time

Job summary

UPS is seeking a billing specialist to resolve invoicing discrepancies and deliver exceptional customer service to shippers. You will investigate issues, adjust invoices as needed, and educate customers on UPS billing options.

This permanent role offers opportunities to collaborate across teams and enhance billing processes. Based in Medellín, Colombia, you will interact with customers to ensure accurate billing and timely resolution of inquiries, contributing to UPS’s commitment to reliable

Responsibilities

• Communicate with customers to resolve billing issues and provide consistent, high-quality customer service.
• Investigate discrepancies on shippers’ invoices, research billing issues, and make necessary adjustments.
• Educate customers on UPS billing services and initiate cross-functional/external contacts to resolve problems.

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position communicates with customers in order to solve billing issues while providing excellent customer service. This position resolves discrepancies on shippers’ invoices, researches billing issues, makes adjustments as necessary, educates customers on billing services UPS offers, and initiates contacts (cross-functional and external) to resolve billing problems. This role performs other tasks as necessary.

Employee Type

Permanent

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