Billing Operations Specialist

UPS; Medellín; On-site; COP 20,088,000 - 31,248,000; Full time

Job summary

UPS in Medellín is seeking a Billing Admin Associate to manage customer billing activities, ensure invoices are accurate and compliant with policies and customer rules. The role supports billing operations, resolves inquiries, analyzes data, and maintains data integrity and revenue accuracy.

Responsibilities include generating and reviewing invoices, preparing reports, addressing discrepancies, and collaborating with internal teams to resolve issues.

Qualifications

• Strong analytical and problem-solving skills.
• Attention to detail and accuracy.
• Excellent customer service, verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office applications, particularly Excel.
• 65% proficiency in English.

Responsibilities

• Generate, review and distribute customer invoices.
• Ensure billing accuracy and maintain invoice records.
• Make invoice adjustments upon requests.
• Prepare billing reports.
• Research and resolve billing discrepancies and customer disputes.
• Investigate and address billing or fraud-related issues.
• Monitor billing controls to support accurate revenue recognition.
• Analyze billing data and identify process improvement opportunities.
• Provide administrative and operational support for billing activities.
• Collaborate with internal teams to resolve billing issues.

Skills

Analytical and problem-solving skills

Attention to detail

Customer service and communication

Multitasking in a fast-paced env

English proficiency 65%

Education

Finance or related fields

Tools

Excel

Job description

UPS in Medellín is seeking a Billing Admin Associate to manage customer billing activities, ensure invoices are accurate and compliant with policies and customer rules. The role supports billing operations, resolves inquiries, analyzes data, and maintains data integrity and revenue accuracy.

Responsibilities include generating and reviewing invoices, preparing reports, addressing discrepancies, and collaborating with internal teams to resolve issues.