Enterprise Customer Growth Leader

Infobip ltd.; Bogotá; Presencial; COP 90.000.000 - 150.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ESOP

Flexible work arrangements

Hybrid work model

Time off

Mentorship

Internal mobility

Learning & development

International mobility

Descripción de la vacante

Infobip Ltd. is seeking a Customer Growth Executive in Bogotá to drive growth, satisfaction, and retention for Tier 1 clients. You will build trusted relationships, coordinate internal teams, and ensure successful adoption of Infobip’s full-stack cloud communications platform.

The role emphasizes client advocacy, cross-functional collaboration, and data-driven decision-making, with salary and benefits aligned to regional market standards. Fluency in English is required.

Formación

• Experience managing Tier 1 or enterprise client relationships.
• Strong account management and relationship-building skills.
• Analytical mindset with ability to interpret client data and traffic trends.
• Ability to coordinate across multiple internal teams and stakeholders.
• Solid understanding of SaaS and CPaaS business models.
• Proactive, detail-oriented, and comfortable managing multiple accounts simultaneously.
• Strong communication skills and a collaborative, mentoring mindset.
• Fluent English, spoken and written.

Responsabilidades

• Own the growth, satisfaction, and retention of Tier 1 clients.
• Build trusted relationships and coordinate internal resources to drive outcomes.
• Act as the main contact for client business and technical needs.
• Deliver on quarterly KPIs including Gross Profit, Margin %, and cross-sell growth.
• Collaborate with Customer Success on existing and future SaaS opportunities.
• Coordinate with CPaaS Registrations and Platform Operations for proper setup.
• Monitor account health and take action to minimize risk in collaboration with Revenue Assurance.
• Analyze and forecast client traffic and address issues to protect revenue.
• Contribute feedback to improve internal tools like Qlik and SuperUser.
• Maintain accurate records of client engagement in Salesforce.
• Represent the client’s perspective internally to shape Infobip’s customer experience.
• Mentor and support team members and new hires.

Conocimientos

Tier 1 client relationships

Account management

Relationship building

Analytical mindset

Cross-functional collaboration

Proactive / detail-oriented

Communication skills

English fluency

Descripción del empleo

Infobip Ltd. is seeking a Customer Growth Executive in Bogotá to drive growth, satisfaction, and retention for Tier 1 clients. You will build trusted relationships, coordinate internal teams, and ensure successful adoption of Infobip’s full-stack cloud communications platform.

The role emphasizes client advocacy, cross-functional collaboration, and data-driven decision-making, with salary and benefits aligned to regional market standards. Fluency in English is required.