Bilingual Growth & Customer Acquisition Specialist

Concentrix; Bogotá ciudad; Presencial; COP 27.900.000 - 50.220.000; Jornada completa

Descripción de la vacante

Concentrix in Bogotá, Colombia seeks a Specialist, Customer Acquisition - Bilingual to drive outbound sales and renew contracts. You will articulate value, forecast activity, and maintain CRM data while collaborating with the Sales Manager.

The role focuses on high-volume outreach by phone and email, requires strong product knowledge, and the ability to overcome objections to win or retain customers in a dynamic team environment.

Responsabilidades

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Descripción del empleo

Concentrix in Bogotá, Colombia seeks a Specialist, Customer Acquisition - Bilingual to drive outbound sales and renew contracts. You will articulate value, forecast activity, and maintain CRM data while collaborating with the Sales Manager.

The role focuses on high-volume outreach by phone and email, requires strong product knowledge, and the ability to overcome objections to win or retain customers in a dynamic team environment.