Enterprise Growth Executive | Remote, ESOP, Flexible

Infobip ltd.; Bogotá ciudad; Híbrido; COP 120.000.000 - 180.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ESOP (Employee Stock Ownership Plan)

Flexible hybrid work model

Competitive salary and performance‑drx

Descripción de la vacante

Infobip ltd. in Bogotá is seeking a Customer Growth Executive to own growth, satisfaction, and retention for Tier 1 clients. You will build trusted relationships, understand client needs, and coordinate internal teams to drive measurable business outcomes.

The role blends client advocacy, account management, and cross-functional collaboration to boost client engagement and Infobip’s long‑term growth. Hybrid work and a global perspective are offered.

Responsabilidades

• Build and maintain trusted relationships with assigned Tier 1 clients through regular engagement and strategic alignment
• Act as the main point of contact for client business and technical needs, coordinating internal teams to resolve requests and escalations
• Understand client structures and decision‑making processes related to solution adoption
• Deliver on quarterly KPIs, with a focus on Gross Profit, Margin %, and cross‑sell growth
• Collaborate with Customer Success on existing and future SaaS opportunities
• Coordinate with CPaaS Registrations and Platform Operations to ensure proper account setup and configuration
• Monitor account health and take action to minimize risk, in collaboration with Revenue Assurance
• Analyze and forecast client traffic, proactively addressing issues to protect and grow revenue
• Contribute feedback to improve internal tools such as Qlik and SuperUser
• Maintain accurate records of client engagement and opportunities in Salesforce
• Represent the client’s perspective internally to help shape Infobip’s customer experience
• Mentor and support team members and new hires, contributing to team knowledge and development

Descripción del empleo

Infobip ltd. in Bogotá is seeking a Customer Growth Executive to own growth, satisfaction, and retention for Tier 1 clients. You will build trusted relationships, understand client needs, and coordinate internal teams to drive measurable business outcomes.

The role blends client advocacy, account management, and cross-functional collaboration to boost client engagement and Infobip’s long‑term growth. Hybrid work and a global perspective are offered.