Bilingual Customer Acquisition Lead - Growth & Coaching

3M HEALTHCARE; Soacha ciudad; Presencial; COP 66.960.000 - 100.440.000; Jornada completa

Descripción de la vacante

3M HEALTHCARE in Bogota, Colombia seeks a Specialist, Customer Acquisition - Bilingual to lead our B2B sales team, drive targets, and ensure CRM data accuracy. You will coach team members, resolve challenges, and maintain strong client relationships.

The role requires English and Spanish proficiency, 1+ year in customer service sales or 6+ months in B2B sales, plus experience with CRM platforms. You will forecast performance, analyze trends, and coordinate incentives to maximize revenue and

Formación

• 1+ year proven work experience in customer service sales role OR 6+ months in B2B sales experience.
• A passion for customer experience and driving team results.
• Experience in operations and strategy building.
• Excellent Coaching history.
• A record of developing and retaining great employees.
• Experience maximizing revenue through best practices.
• Experience working with Salesforce.com or similar CRM.
• Experience finding solutions as a manager.
• Change Management skills.

Responsabilidades

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction.
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities.
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members.
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories.
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market.
• Be a point of escalation for our clients and respond promptly to any issues.
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed.
• Work with client contact on reporting and forecasting.
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs).
• Coordinate team incentives and Sales Performance Incentive Funds.
• Partner and build business relationships with all partners to ensure customer expectations are met.

Conocimientos

Team leadership

Coaching

Sales forecasting

CRM proficiency

Customer experience

Revenue growth

B2B sales

Strategic operations

Change management

Educación

Not stated

Herramientas

Salesforce

Descripción del empleo

3M HEALTHCARE in Bogota, Colombia seeks a Specialist, Customer Acquisition - Bilingual to lead our B2B sales team, drive targets, and ensure CRM data accuracy. You will coach team members, resolve challenges, and maintain strong client relationships.

The role requires English and Spanish proficiency, 1+ year in customer service sales or 6+ months in B2B sales, plus experience with CRM platforms. You will forecast performance, analyze trends, and coordinate incentives to maximize revenue and