Senior Enterprise CSM - Global Growth & Retention

Infobip Colombia; Bogotá ciudad; Híbrido; COP 133.920.000 - 223.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses

Flexible work

ESOP

Well-being

Career mobility

Professional development

International mobility

Descripción de la vacante

Infobip Colombia is seeking a Senior Customer Success Executive to strategically manage and grow relationships with top Tier 1 clients, ensuring long-term satisfaction, retention, and business growth. This role combines high-level client engagement and risk management.

You will coordinate with internal teams to deliver strong outcomes, monitor client health, and help shape Infobip’s customer experience across our global cloud communications platform.

Formación

• 7+ years in B2B Enterprise Key Account Management or related roles.
• Proven ability to drive customer retention and growth.
• Experience presenting to C-level stakeholders.
• English communication skills required.

Responsabilidades

• Build and maintain strategic relationships with top Tier 1 clients.
• Coordinate internal teams to resolve requests and escalations.
• Understand client structures to support solution adoption.
• Deliver quarterly KPIs focusing on gross profit and cross-sell growth.
• Mentor team members and newcomers.

Conocimientos

Enterprise account management

Customer success

SaaS experience

C-level presentation

English proficiency

Educación

Bachelor’s degree in Business, Management, Communications, IT, Telecommunications, or related field

Descripción del empleo

Infobip Colombia is seeking a Senior Customer Success Executive to strategically manage and grow relationships with top Tier 1 clients, ensuring long-term satisfaction, retention, and business growth. This role combines high-level client engagement and risk management.

You will coordinate with internal teams to deliver strong outcomes, monitor client health, and help shape Infobip’s customer experience across our global cloud communications platform.