Enterprise Growth Executive — Remote & ESOP

Infobip Colombia; Bogotá ciudad; Híbrido; COP 90.000.000 - 120.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ESOP

Flexible hybrid work model

Career mobility & mentorship

Descripción de la vacante

Infobip Colombia is seeking a Customer Growth Executive to own growth, satisfaction, and retention of Tier 1 clients. You’ll build trusted relationships, understand client needs, and coordinate internal resources to drive measurable outcomes across account management and cross-functional teams.

The role emphasizes client advocacy, collaboration with Customer Success, and ensuring successful SaaS adoption while contributing to Infobip’s long-term growth in a flexible hybrid work environment.

Formación

• Experience managing Tier 1 or enterprise client relationships.
• Strong account management and relationship-building skills.
• Analytical mindset with ability to interpret client data and traffic trends.
• Ability to coordinate across multiple internal teams and stakeholders.
• Solid understanding of SaaS and CPaaS business models.
• Proactive, detail-oriented, and comfortable managing multiple accounts simultaneously.
• Strong communication skills and a collaborative, mentoring mindset.
• Fluent English, spoken and written.

Responsabilidades

• Build and maintain trusted relationships with assigned Tier 1 clients through regular engagement and strategic alignment.
• Act as the main point of contact for client business and technical needs, coordinating internal teams to resolve requests and escalations.
• Understand client structures and decision-making processes related to solution adoption.
• Deliver on quarterly KPIs, with a focus on Gross Profit, Margin %, and cross-sell growth.
• Collaborate with Customer Success on existing and future SaaS opportunities.
• Coordinate with CPaaS Registrations and Platform Operations to ensure proper account setup and configuration.
• Monitor account health and take action to minimize risk, in collaboration with Revenue Assurance.
• Analyze and forecast client traffic, proactively addressing issues to protect and grow revenue.
• Contribute feedback to improve internal tools such as Qlik and SuperUser.
• Maintain accurate records of client engagement and opportunities in Salesforce.
• Represent the client’s perspective internally to help shape Infobip’s customer experience.
• Mentor and support team members and new hires, contributing to team knowledge and development.

Conocimientos

Client relationship mgmt

Account management

Analytical thinking

Cross-functional coordination

SaaS/CPaaS knowledge

English fluency

Herramientas

Salesforce

Qlik

SuperUser

Descripción del empleo

Infobip Colombia is seeking a Customer Growth Executive to own growth, satisfaction, and retention of Tier 1 clients. You’ll build trusted relationships, understand client needs, and coordinate internal resources to drive measurable outcomes across account management and cross-functional teams.

The role emphasizes client advocacy, collaboration with Customer Success, and ensuring successful SaaS adoption while contributing to Infobip’s long-term growth in a flexible hybrid work environment.