Customer Success Associate

Lenovo; Medellín; Hybrid; COP 12,000,000 - 22,000,000; Full time

Job summary

A leading technology company is seeking a Customer Success Manager in Medellín, Colombia. The role involves managing post-sales relationships, ensuring billing accuracy, and driving customer retention through proactive engagement. Ideal candidates will have 2-5 years of relevant experience in account management or related fields, with strong technical knowledge and exceptional communication skills in English and Spanish. This position offers a hybrid working model.

Qualifications

• 2-5 years of account management or similar experience.
• Experience in a technology company with a subscription business model preferred.
• Ability to manage multiple projects with attention to detail.
• Experience communicating with C-Level clients in a B2B environment.

Responsibilities

• Manage post-sales customer relationships as a trusted advisor.
• Lead onboarding and implementation of TruScale services.
• Ensure billing accuracy and drive renewals through engagement.
• Drive renewals, retention, and revenue growth through proactive engagement and upsell opportunities.
• Conduct regular customer business reviews, success planning, and stakeholder alignment.
• Coordinate across Sales, Product, Support, Legal, and Finance to deliver on customer expectations.
• Represent the voice of the customer in internal improvement discussions.
• Monitor customer health metrics and maintain high levels of satisfaction and retention.

Skills

Account management

Consulting

Project management

Sales experience

Client facing experience

Technical knowledge of Infrastructure

Exceptional English communication

Exceptional Spanish communication

Job description

The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long-term value creation.

• Serve as a trusted advisor and main post-sales contact for enterprise customers
• Lead onboarding, implementation, and adoption efforts for TruScale services
• Ensure billing accuracy based on usage data, both for fixed and variable consumption models
• Drive renewals, retention, and revenue growth through proactive engagement and upsell opportunities
• Conduct regular customer business reviews, success planning, and stakeholder alignment
• Coordinate across Sales, Product, Support, Legal, and Finance to deliver on customer expectations
• Represent the voice of the customer in internal improvement discussions
• Monitor customer health metrics and maintain high levels of satisfaction and retention

Position Requirements

• Passionate about creating value for your Customers
• 2-5 years of account management, consulting, project management, or sales experience
• Client facing experience within a technology company is required, subscription business model experience preferred
• Proven ability to manage multiple projects simultaneously with strict attention to detail
• Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
• Experience providing insights, building relationships with, and driving value to C-Level clients in B2B environment
• Technical knowledge or understanding of Infrastructure
• Experience discovering key goals and steering customer stakeholders with success plans
• Exceptional communication English & Spanish, and presentation skills (both written and verbal)

This role will be working on a hybrid model at Medellin.