Lead Enterprise Strategic CSM (Remote)

Hubspot; Bogotá ciudad; Hybrid; COP 120,000,000 - 180,000,000; Full time

Job summary

HubSpot is seeking a Lead Customer Success Manager for Strategic Accounts in Colombia, with flexible in-office, hybrid, or remote work options. You will manage enterprise-level accounts, drive adoption of HubSpot tools, and partner with cross-functional teams to deliver measurable business outcomes.

You’ll engage with VP+ and C-suite stakeholders, craft executive reviews, and create adoption roadmaps to maximize ROI.

Qualifications

• Business-level English language proficiency.
• Experience with large organizations (200+ employees).
• Experience managing at least $5–6M ARR.
• Proven track record of impacting customer outcomes via strategic consulting.
• Excellent communication and executive presentation skills.
• Experience with SaaS platforms a plus.
• Strong project management and strategic initiative execution.
• Experience with risk management, retention, and renewal strategies.
• Experience as a Senior CSM or in strategic partnerships.
• Experience with VP+ or C-suite decision-makers.

Responsibilities

• Oversee post-sale customer experience for 30-40 enterprise accounts.
• Build deep relationships with stakeholders across the customer org.
• Help customers achieve measurable business outcomes and maximize ROI.
• Partner with Sales, Marketing, Product, and leadership to align growth strategies.
• Deliver Executive Business Reviews and strategic consultations to align goals.
• Develop adoption roadmaps and remove barriers to platform adoption.
• Occasionally travel onsite for strategic engagements.
• Demonstrate impact on program development and team growth.

Skills

English proficiency

Enterprise account management

Strategic consulting

Executive stakeholder management

Risk management

Renewal strategies

SaaS experience

Cross-functional collaboration

Portfolio management

Leadership experience

Job description

HubSpot is seeking a Lead Customer Success Manager for Strategic Accounts in Colombia, with flexible in-office, hybrid, or remote work options. You will manage enterprise-level accounts, drive adoption of HubSpot tools, and partner with cross-functional teams to deliver measurable business outcomes.

You’ll engage with VP+ and C-suite stakeholders, craft executive reviews, and create adoption roadmaps to maximize ROI.