Lead Strategic CSM for Enterprise Accounts (Remote)

HubSpot; Colombia; Hybrid; COP 140.000.000 - 210.000.000; Vollzeit

Zusammenfassung

HubSpot in Colombia is seeking a Lead Customer Success Manager for the Strategic Accounts team to drive adoption and growth across enterprise clients.

You will build executive-level relationships, coordinate cross-functional teams, and deliver strategic reviews to maximize ROI and renewals.

The role offers in-office, hybrid, or remote options across Colombia, with travel limited to 2–3 onsite visits per year.

Qualifikationen

• Business-level English proficiency.
• Experience with large organizations (200+ employees).
• Proven track record of impacting customer results through strategic consulting and change management.
• Experience managing $5-6M ARR.
• Strong communication and executive-level presentation skills.
• Autonomous and proactive problem-solving approach.

Aufgaben

• Oversee the customer experience for a portfolio of 30-40 enterprise accounts with retention and growth goals.
• Build relationships at all levels and align customer goals with HubSpot offerings.
• Lead strategic reviews and partner with cross-functional teams to drive adoption and renewals.
• Develop adoption roadmaps and remove barriers to platform usage.
• Travel onsite 2-3 times yearly.
• Demonstrate measurable business impact and growth within accounts.

Kenntnisse

Strategic thinking

Relationship-building

Executive-level presentations

Project management

Risk management

SaaS industry experience

VP/C-suite interaction

Jobbeschreibung

HubSpot in Colombia is seeking a Lead Customer Success Manager for the Strategic Accounts team to drive adoption and growth across enterprise clients.

You will build executive-level relationships, coordinate cross-functional teams, and deliver strategic reviews to maximize ROI and renewals.

The role offers in-office, hybrid, or remote options across Colombia, with travel limited to 2–3 onsite visits per year.