English-Speaking Customer Experience Specialist I

Sutherland Global; Bogotá; Hybride; COP 22 320 000 - 39 060 000; Plein temps

Résumé du poste

Sutherland Global in Bogotá, Colombia, is seeking a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. You will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.

The role involves taking ownership of issues, communicating across phone, chat, or email channels, and ensuring confidentiality of customer information in a fast-paced environment.

Qualifications

• B2+ English communication skills (minimum)
• High school diploma or equivalent
• Ability to multitask and navigate multiple systems efficiently
• Customer-focused mindset with strong problem-solving abilities
• Attention to detail and data handling accuracy
• Basic computer skills (CRM tools, email, spreadsheets)

Responsabilités

• Provide friendly and efficient customer support via phone, chat, or email
• Handle inbound and outbound communications while meeting performance goals
• Take ownership of customer issues until resolution or escalation
• Document interactions accurately and update customer information
• Identify and elevate complex or sensitive cases when needed
• Maintain confidentiality and handle sensitive information responsibly

Connaissances

English communication

Customer-focused mindset

Problem solving

Attention to detail

Time management

Ownership

Formation

High school diploma or equivalent

Outils

CRM tools

Email

Spreadsheets

Description du poste

Sutherland Global in Bogotá, Colombia, is seeking a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. You will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.

The role involves taking ownership of issues, communicating across phone, chat, or email channels, and ensuring confidentiality of customer information in a fast-paced environment.