Bogotá | Customer Service Specialist I HE

Sutherland Global; Bogotá; On-site; COP 22,320,000 - 39,060,000; Full time

Job summary

Sutherland Global in Bogotá, Colombia, is seeking a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. You will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.

The role involves taking ownership of issues, communicating across phone, chat, or email channels, and ensuring confidentiality of customer information in a fast-paced environment.

Qualifications

• B2+ English communication skills (minimum)
• High school diploma or equivalent
• Ability to multitask and navigate multiple systems efficiently
• Customer-focused mindset with strong problem-solving abilities
• Attention to detail and data handling accuracy
• Basic computer skills (CRM tools, email, spreadsheets)

Responsibilities

• Provide friendly and efficient customer support via phone, chat, or email
• Handle inbound and outbound communications while meeting performance goals
• Take ownership of customer issues until resolution or escalation
• Document interactions accurately and update customer information
• Identify and elevate complex or sensitive cases when needed
• Maintain confidentiality and handle sensitive information responsibly

Skills

English communication

Customer-focused mindset

Problem solving

Attention to detail

Time management

Ownership

Education

High school diploma or equivalent

Tools

CRM tools

Email

Spreadsheets

Job description

Company Description:

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.

Job Description:

We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. In this role, you will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.

Main Responsibilities

• Provide friendly and efficient customer support via phone, chat, or email
• Handle inbound and outbound communications while meeting performance goals
• Take ownership of customer issues until resolution or escalation
• Document interactions accurately and update customer information
• Identify and elevate complex or sensitive cases when needed
• Maintain confidentiality and handle sensitive information responsibly

Qualifications:

Required:

• B2+ English communication skills (minimum)
• High school diploma or equivalent
• Ability to multitask and navigate multiple systems efficiently
• Customer-focused mindset with strong problem-solving abilities
• Attention to detail and accuracy in data handling
• Basic computer skills (CRM tools, email, spreadsheets)

Core Competencies:

• Communication: Clear, professional, and empathetic interaction
• Empathy: Ability to understand and respond to customer needs
• Ownership: Taking responsibility for issues until resolution
• Time Management: Prioritizing tasks and meeting deadlines
• Problem Solving: Identifying solutions in a timely and effective manner
• Adaptability: Thriving in a fast-paced and changing environment

Additional Information:

All your information will be kept confidential according to EEO guidelines.