Bilingual Customer Support Specialist I

Sutherland Global; Perímetro Urbano Barranquilla; Presencial; COP 133.920 - 200.880; Jornada completa

Descripción de la vacante

Sutherland Global in Barranquilla, Colombia, is seeking a Customer Service Representative to enhance customer experience through professional support. The role involves managing customer inquiries via phone, chat, or email and resolving issues while ensuring confidentiality and precision.

The ideal candidate must have at least a high school diploma and B2+ English communication skills along with a customer-focused mindset. Strong problem-solving abilities and basic computer skills are essential for this position.

Formación

• B2+ English communication skills (minimum).
• High school diploma or equivalent.
• Ability to multitask and navigate multiple systems efficiently.

Responsabilidades

• Provide friendly and efficient customer support via phone, chat, or email.
• Handle inbound and outbound communications while meeting performance goals.
• Take ownership of customer issues until resolution or escalation.

Conocimientos

B2+ English communication skills

Customer-focused mindset

Strong problem-solving abilities

Attention to detail

Basic computer skills

Educación

High school diploma or equivalent

Herramientas

CRM tools

Spreadsheets

Descripción del empleo

Sutherland Global in Barranquilla, Colombia, is seeking a Customer Service Representative to enhance customer experience through professional support. The role involves managing customer inquiries via phone, chat, or email and resolving issues while ensuring confidentiality and precision.

The ideal candidate must have at least a high school diploma and B2+ English communication skills along with a customer-focused mindset. Strong problem-solving abilities and basic computer skills are essential for this position.