Empathetic Phone Support Specialist

Jobsity, LLC.; Colombia; On-site; COP 52,615,000 - 78,923,000; Full time

Job summary

Jobsity, LLC. is seeking a Customer Support Specialist to join a growing US-focused operation. You will be a primary contact for customers, providing helpful, patient, and clear support mainly over the phone, requiring strong communication and quick product learning.

The role emphasizes empathy for adults 50+, active listening, and the ability to explain information clearly. Ideal candidates have at least one year of phone-based support, advanced English (C1 preferred), and availability for US

Qualifications

• At least 1 year of professional phone-based customer support experience.
• Experience handling customer calls regularly.
• Advanced English proficiency — C1 preferred, strong B2 considered.
• Clear and effective spoken communication for interacting with U.S.-based customers.
• Strong patience, empathy, active listening, and customer service skills.
• Ability to learn, retain, and explain significant product information.
• Comfortable with changing products, processes, and training materials.
• Strong problem-solving skills and calmness with frustrated customers.
• Availability to work within the required U.S. Central Time operating hours and possible weekends.

Skills

Phone-based customer support

Advanced English proficiency

Strong communication skills

Patience and empathy

Active listening

Problem-solving

Adaptability

Ability to learn product information

Job description

Jobsity, LLC. is seeking a Customer Support Specialist to join a growing US-focused operation. You will be a primary contact for customers, providing helpful, patient, and clear support mainly over the phone, requiring strong communication and quick product learning.

The role emphasizes empathy for adults 50+, active listening, and the ability to explain information clearly. Ideal candidates have at least one year of phone-based support, advanced English (C1 preferred), and availability for US