Sales Support Specialist (Bilingual)

Textellent, Inc.; Colombia; Remote; COP 26,784,000 - 46,872,000; Full time

Benefits offered by this job

Competitive salary and benefits

100% remote work environment

Growth opportunities in sales/marke...

Job summary

Textellent, Inc. is a leading SMS marketing platform offering innovative capabilities that integrate with CRM systems to automate marketing, sales, and customer service texting campaigns.

The Sales Support Specialist role is full-time and remote, supporting the sales team, managing leads, maintaining CRM records, and generating sales reports while collaborating with sales, marketing, and customer success teams to streamline workflows and improve customer experience.

Qualifications

• Sales operations and CRM skills including pipeline management and reporting.
• Bilingual in Spanish and English with clear written and verbal communication.
• Strong organization and time management with multiple deadlines in a fast-paced environment.
• Comfort with cloud-based software and learning new platforms.
• Collaborative experience with sales, marketing and operations teams.

Responsibilities

• Maintain accurate CRM records.
• Generate and update sales reports.
• Prepare sales materials and documentation.
• Coordinate follow-up activities with prospects and existing clients.
• Support sales team to streamline workflows and improve efficiency.

Skills

Sales operations

CRM skills

Bilingual (Spanish/English)

Organizational skills

Time management

Technical aptitude

Collaborative work

Independent remote work

Education

Associate or Bachelor’s degree in business/marketing/communications (or equivalent)

Tools

HubSpot

Job description

Textellent, Inc. is a leading SMS marketing and campaign platform provider offering patented, innovative capabilities that integrate with CRM systems to automate and personalize marketing, sales, and customer service texting campaigns. The platform supports robust self-service appointment scheduling with pre- and post-appointment drip campaigns that help businesses engage customers throughout their journey. With unique AI-driven TCPA compliance, Textellent enables organizations to manage regulatory requirements automatically while maintaining one-to-one text interactions from any device. We’re seeking a proactive, tech-savvy Sales Support Specialist to support our sales team and help us get to the next level.

Role Description:

The Sales Support Specialist is a full-time, remote role responsible for supporting the sales team in managing leads, and coordinating follow-up activities with prospective and existing clients. In this role, the specialist will maintain accurate CRM records, generate and update sales reports, and assist with additional ad hoc projectsas needed. The position involves responding to inquiries, preparing sales materials and documentation, and ensuring prospects receive timely, professional communication. The specialist will collaborate closely with sales, marketing, and customer success teams to streamline sales workflows and improve overall efficiency, while identifying opportunities to enhance processes and customer experience.

RequiredQualifications:

• Sales operations and CRM skills (HubSpot preferred), including experience managing pipelines, updating records, and generating sales reports.
• Bilingualcustomer service and communication skills (Spanish / English), with the ability to handle inquiries, support prospects, and maintain professional, clear written and verbal communication.
• Organizational and time management skills, including attention to detail, task prioritization, and the ability to manage multiple deadlines in a fast-paced environment.
• Technical aptitude, with comfort using cloud-based software, communication tools, and learning new platforms such as SMS marketing or scheduling solutions.
• Collaborative skills, including experience working closely with sales, marketing, and operations teams to support shared goals.
• Previous experience in sales support, inside sales, or customer success in a SaaS or technology environment.
• Ability to work independently in a remote setting, demonstrating reliability, accountability, and proactive problem-solving.
• Associate or bachelor’s degree in business, marketing, communications, or a related field, or equivalent professional experience.

What we offer:

• Competitive salary and benefits.
• 100% remote work environment.
• Opportunity to grow into sales or marketing roles.
• Collaborative and supportive team culture.