(fluent English & Spanish) Customer Support Consultant

SupportYourApp; Colombia; Remote; COP 77,680,000 - 129,467,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote work availability

Inclusive international environment

Compensation in USD

Referral rewards

Health policy and wellbeing

Job summary

SupportYourApp, a global Intelligent Support-as-a-Service leader, invites you to join as a Customer Support Consultant. You will deliver exceptional customer support via phone, email, and chat, address inquiries, and build lasting relationships while maintaining data security and meeting KPIs.

The role emphasizes evolving tools, strong problem-solving, and positive, proactive attitudes, with fully remote work and USD compensation. 1–2 years of experience recommended.

Qualifications

• Excellent English and Spanish communication (C1 in speaking and writing).
• 1–2 years of customer support experience.
• Strong communication and problem-solving skills.
• Analytical thinking and research skills.
• Positive, proactive attitude and reliability.
• Own a PC with 8GB RAM and stable internet (50 Mbps down, 40 Mbps up).

Responsibilities

• Deliver customer support via phone, email, and chat.
• Address customer inquiries promptly.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive data securely.
• Apply customer happiness best practices.
• Maintain understanding of client solutions and meet KPI.
• Support internal teams to resolve operational challenges.

Skills

English (C1)

Spanish (C1)

Customer support

Communication

Tools

CRM systems

Job description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone emails and chats;
• Address customer inquiries;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Support internal teams to resolve operational challenges.

What you need to succeed in this role:

• Excellent English and Spanish communication skills (at least C1 for both speaking and writing);
• At least 1–2 years of experience in customer support role;
• Strong communication and problem-solving skills;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a plus:

• Experience with CRM systems.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.