Bilingual Remote Support Specialist (EN/ES)

SupportYourApp; Colombia; Remote; COP 77,680,000 - 129,467,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote work availability

Inclusive international environment

Compensation in USD

Referral rewards

Health policy and wellbeing

Job summary

SupportYourApp, a global Intelligent Support-as-a-Service leader, invites you to join as a Customer Support Consultant. You will deliver exceptional customer support via phone, email, and chat, address inquiries, and build lasting relationships while maintaining data security and meeting KPIs.

The role emphasizes evolving tools, strong problem-solving, and positive, proactive attitudes, with fully remote work and USD compensation. 1–2 years of experience recommended.

Qualifications

• Excellent English and Spanish communication (C1 in speaking and writing).
• 1–2 years of customer support experience.
• Strong communication and problem-solving skills.
• Analytical thinking and research skills.
• Positive, proactive attitude and reliability.
• Own a PC with 8GB RAM and stable internet (50 Mbps down, 40 Mbps up).

Responsibilities

• Deliver customer support via phone, email, and chat.
• Address customer inquiries promptly.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive data securely.
• Apply customer happiness best practices.
• Maintain understanding of client solutions and meet KPI.
• Support internal teams to resolve operational challenges.

Skills

English (C1)

Spanish (C1)

Customer support

Communication

Tools

CRM systems

Job description

SupportYourApp, a global Intelligent Support-as-a-Service leader, invites you to join as a Customer Support Consultant. You will deliver exceptional customer support via phone, email, and chat, address inquiries, and build lasting relationships while maintaining data security and meeting KPIs.

The role emphasizes evolving tools, strong problem-solving, and positive, proactive attitudes, with fully remote work and USD compensation. 1–2 years of experience recommended.