Dynamic Customer Service Call Center Agent (Flexible Shifts)

iQor; Medellín; Hybrid; COP 13,392,000 - 26,784,000; Full time

Job summary

iQor in Medellín is seeking a courteous and professional Customer Service Call Center Agent to represent our clients by delivering remarkable service over the phone. You will handle a high volume of inbound and outbound calls, listen to customers, and provide accurate, efficient responses to inquiries.

We value empathy, accuracy, and consistency. The role requires consistent attendance, the ability to work independently or in a team, and flexibility to work any shift, including nights and

Qualifications

• Experience in customer service in a call center or retail environment.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance required.
• Available for any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm.
• Build lasting relationships with clients and customers based on trust.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Educate customers about products and services.
• Deliver excellent customer service through timely resolution of inquiries.

Skills

Empathy & compassion

Independent & team work

Accuracy & production

Attendance discipline

Flexible shifts

Education

High school diploma or equivalent

Job description

iQor in Medellín is seeking a courteous and professional Customer Service Call Center Agent to represent our clients by delivering remarkable service over the phone. You will handle a high volume of inbound and outbound calls, listen to customers, and provide accurate, efficient responses to inquiries.

We value empathy, accuracy, and consistency. The role requires consistent attendance, the ability to work independently or in a team, and flexibility to work any shift, including nights and