Customer Service Agent Trainee

Iqor; Medellín; On-site; COP 13,392,000 - 20,088,000; Full time

Job summary

Iqor in Medellín, Colombia seeks courteous Customer Service Call Center Agents to represent our clients by delivering remarkable service over the phone. You will handle a high volume of calls, listen to customers, and provide accurate and efficient responses.

You will work independently and in a team, strive for first call resolution, and meet productivity and quality standards. A high school diploma or equivalent is required, with shifts including nights and weekends.

Qualifications

• Must have empathy and compassion.
• Ability to work independently and in a team.
• Experience in a production environment.
• Strong problem-solving skills.
• Must meet accuracy and production standards.
• Physical attendance is essential to success.
• Willing to work nights and weekends as needed.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Place outbound calls with enthusiasm to customers.
• Build lasting relationships with clients and customers.
• Meet department productivity and quality standards.
• Strive for first call resolution and ownership of issues.
• Deliver amazing service through timely resolution of inquiries.
• Educate customers about products and services.

Skills

Empathy

Teamwork

Independent work

Problem solving

Attention to detail

Attendance

Flexible shifts

Education

High school diploma / equivalent

Job description

Iqor in Medellín, Colombia seeks courteous Customer Service Call Center Agents to represent our clients by delivering remarkable service over the phone. You will handle a high volume of calls, listen to customers, and provide accurate and efficient responses.

You will work independently and in a team, strive for first call resolution, and meet productivity and quality standards. A high school diploma or equivalent is required, with shifts including nights and weekends.