Customer Service Call Center Agent — Flexible Shifts

iQor; Medellín; Híbrido; COP 14 000 000 - 18 000 000; Tempo integral

Resumo da oferta

iQor is seeking a polite, professional Customer Service Call Center Agent to represent our clients and provide remarkable service to customers via phone. You will handle a high volume of inbound and outbound calls, listen to customers, address inquiries, and deliver accurate, efficient responses.

The role emphasizes empathy, independence, teamwork, and consistent attendance, with shifts including nights and weekends. A High school diploma or equivalent is required.

Qualificações

• Experience in customer service in a transaction-based environment such as a call centre or retail location.
• Ability to work independently and in a team environment.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsabilidades

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust.
• Understand and strive to meet call center metrics while providing excellent service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Follow instructions for one call customer resolution.
• Deliver excellent service through timely resolution of inquiries and concerns.
• Educate customers about products and services.

Conhecimentos

Customer service

Empathy

Teamwork

Attendance

Flexibility

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

iQor is seeking a polite, professional Customer Service Call Center Agent to represent our clients and provide remarkable service to customers via phone. You will handle a high volume of inbound and outbound calls, listen to customers, address inquiries, and deliver accurate, efficient responses.

The role emphasizes empathy, independence, teamwork, and consistent attendance, with shifts including nights and weekends. A High school diploma or equivalent is required.