Customer Service Call Center Trainee — Grow & Learn

iQor (branded as iQor CXBPO™); Medellín; On-site; COP 18,000,000 - 24,000,000; Full time

Job summary

iQor (branded as iQor CXBPO™) in Medellín is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service over the phone. You will handle high volumes of calls, listen to customers to understand needs, and provide accurate and efficient responses to inquiries.

Responsibilities include greeting customers energetically, making outbound calls, building trustful relationships, meeting productivity and quality standards, and pursuing first

Qualifications

• High school diploma or equivalent required.
• Experience in a production environment.
• Ability to maintain accuracy and production standards.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Understand and strive to meet call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Deliver amazing customer service through effective resolution of inquiries and concerns.
• Educate customers about clients' products and services.

Skills

Empathy

Independent work

Team collaboration

Production environment

Accuracy

Physical attendance

Flexible shifts

Education

High school diploma

G.E.D.

Trade/Vocational certificate

Job description

iQor (branded as iQor CXBPO™) in Medellín is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service over the phone. You will handle high volumes of calls, listen to customers to understand needs, and provide accurate and efficient responses to inquiries.

Responsibilities include greeting customers energetically, making outbound calls, building trustful relationships, meeting productivity and quality standards, and pursuing first