Agent - #124017

iQor (branded as iQor CXBPO™); Perímetro Urbano Barranquilla; Hybrid; COP 16,740,000 - 23,436,000; Full time

Job summary

iQor (branded as iQor CXBPO)™ is seeking a polite, professional Customer Service Call Center Agent to represent clients by providing remarkable service to their customers via phone. This role handles a high volume of inbound or outbound calls and aims to create a positive experience for every caller.

Responsibilities include supporting the Customer Care team, addressing inquiries across multiple channels, and resolving issues from mobile and digital platforms.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Must maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Support day-to-day activities of the Customer Care team.
• Respond to customer inquiries via ticket, chat, sms/phone, digital platforms, and web entries.
• Assist in resolving issues from mobile/digital channels and third-party contact centers.
• Issue customer refunds, rewards, and digital offers as needed.
• Maintain and update customer care templates and documentation.
• Prepare and format communications using Microsoft Word and Excel.
• Maintain departmental files, records, and fulfillment inventory.
• Participate in team discussions, meetings, and cross-functional collaborations.
• Ensure all work aligns with brand standards and company policies.

Skills

Customer service

Teamwork

Attention to detail

Attendance

Flexible shifts

Education

High school diploma or equivalent

Job description

Posted Date: 10/29/2026

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:

Support day-to-day activities of the Customer Care team.

Respond to customer inquiries via ticket, chat, smsphone, digital platforms, and web entries.

Assist in resolving issues from mobile/digital channels and third-party contact centers.

Issue customer refunds, rewards, and digital offers as needed.

Maintain and update customer care templates and documentation.

Prepare and format communications using Microsoft Word and Excel.

Maintain departmental files, records, and fulfillment inventory.

Participate in team discussions, meetings, and cross-functional collaborations.

Ensure all work aligns with brand standards and company policies.

Skills Requirements:

• Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
• Must have ability to work independently and in a team environment.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• You have the flexibility to work any shift, including nights and especially weekends.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

Consistent attendance is an essential function of the job.