Customer Service Trainee — Growth Path & Training

iQor; Medellín; On-site; COP 13,392,000 - 23,436,000; Full time

Job summary

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to customers by phone. You will handle a high volume of inbound and outbound calls, listen to customers, address inquiries, and provide accurate resolutions.

The role requires empathy, teamwork, accuracy, and the ability to work independently in a production environment. High school diploma or equivalent is required, and you must be willing to work any shift,

Qualifications

• High school diploma or equivalent required.
• Experience in a production environment preferred.
• Ability to work both independently and in a team.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate clearly to customers.
• Build lasting relationships with clients and customers based on trust.
• Meet call center metrics and maintain high-quality service.
• Strive for first-call resolution and take ownership of customer needs.
• Educate customers about products and services offered.

Skills

Empathy

Teamwork

Production experience

Accuracy

Attendance

Shift flexibility

Education

High school diploma or equivalent

Job description

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to customers by phone. You will handle a high volume of inbound and outbound calls, listen to customers, address inquiries, and provide accurate resolutions.

The role requires empathy, teamwork, accuracy, and the ability to work independently in a production environment. High school diploma or equivalent is required, and you must be willing to work any shift,