Customer Service Agent - Flexible Shifts & Growth

iQor; Medellín; On-site; COP 11,021,000 - 16,531,000; Full time

Job summary

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone. You will handle a high volume inbound or outbound calls and aim to create a positive experience for every caller.

Candidates must have a high school diploma or equivalent; you should be able to work independently or in a team, maintain accuracy, and be flexible to work any shift, including nights and weekends.

Qualifications

• Experience in customer service in a transaction-based environment.
• Ability to work independently and in a team.
• Flexible shifts, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Teamwork

Attendance reliability

Education

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent

Job description

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone. You will handle a high volume inbound or outbound calls and aim to create a positive experience for every caller.

Candidates must have a high school diploma or equivalent; you should be able to work independently or in a team, maintain accuracy, and be flexible to work any shift, including nights and weekends.