Customer Service Call Center Pro — Grow & Learn

iQor; Medellín; On-site; COP 16,740,000 - 23,436,000; Full time

Job summary

iQor Colombia is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service over the phone. You will handle a high volume of inbound and outbound calls and aim to create a positive experience for every caller.

Responsibilities include greeting customers with energy, building relationships, meeting productivity and quality standards, striving for first call resolution, and educating customers about our clients’ products and

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Make outbound calls and communicate with energy and enthusiasm.
• Build lasting relationships with clients and customers based on trust.
• Meet productivity and quality standards and strive for first call resolution.

Skills

Customer service

Team work

Accuracy

Attendance

Shift flexibility

Education

High school diploma

Job description

iQor Colombia is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service over the phone. You will handle a high volume of inbound and outbound calls and aim to create a positive experience for every caller.

Responsibilities include greeting customers with energy, building relationships, meeting productivity and quality standards, striving for first call resolution, and educating customers about our clients’ products and