Customer Care Specialist — High-Volume Support

iQor (branded as iQor CXBPO™); Perímetro Urbano Barranquilla; Hybrid; COP 16.740.000 - 23.436.000; Vollzeit

Zusammenfassung

iQor (branded as iQor CXBPO)™ is seeking a polite, professional Customer Service Call Center Agent to represent clients by providing remarkable service to their customers via phone. This role handles a high volume of inbound or outbound calls and aims to create a positive experience for every caller.

Responsibilities include supporting the Customer Care team, addressing inquiries across multiple channels, and resolving issues from mobile and digital platforms.

Qualifikationen

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Must maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Aufgaben

• Support day-to-day activities of the Customer Care team.
• Respond to customer inquiries via ticket, chat, sms/phone, digital platforms, and web entries.
• Assist in resolving issues from mobile/digital channels and third-party contact centers.
• Issue customer refunds, rewards, and digital offers as needed.
• Maintain and update customer care templates and documentation.
• Prepare and format communications using Microsoft Word and Excel.
• Maintain departmental files, records, and fulfillment inventory.
• Participate in team discussions, meetings, and cross-functional collaborations.
• Ensure all work aligns with brand standards and company policies.

Kenntnisse

Customer service

Teamwork

Attention to detail

Attendance

Flexible shifts

Ausbildung

High school diploma or equivalent

Jobbeschreibung

iQor (branded as iQor CXBPO)™ is seeking a polite, professional Customer Service Call Center Agent to represent clients by providing remarkable service to their customers via phone. This role handles a high volume of inbound or outbound calls and aims to create a positive experience for every caller.

Responsibilities include supporting the Customer Care team, addressing inquiries across multiple channels, and resolving issues from mobile and digital platforms.