Customer Service Trainee: Grow & Learn in Call Center

iQor; Medellín; Presencial; COP 12.000.000 - 18.000.000; Jornada completa

Descripción de la vacante

iQor in Medellín seeks polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service over the phone. You’ll handle a high volume of inbound and outbound calls, listen carefully to customers, and deliver accurate, efficient responses.

We value empathy, teamwork, and reliability, with training and a clear career path to help you grow. Attendance and flexibility across shifts, including weekends, are essential to success in this role.

Formación

• Empathy and compassion in customer interactions.
• Ability to work independently and in a team.
• Experience in a production environment.
• Ability to maintain accuracy and production standards.
• Physical attendance is key to success and necessary to meet objectives.
• Flexibility to work any shift, including nights and weekends.

Responsabilidades

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Conocimientos

Empathy

Teamwork

Independent work

Attention to detail

Attendance reliability

Shift flexibility

Educación

High school diploma or equivalent

Descripción del empleo

iQor in Medellín seeks polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service over the phone. You’ll handle a high volume of inbound and outbound calls, listen carefully to customers, and deliver accurate, efficient responses.

We value empathy, teamwork, and reliability, with training and a clear career path to help you grow. Attendance and flexibility across shifts, including weekends, are essential to success in this role.