Delivery Information & Customer Support Specialist

UPS; Medellín; On-site; COP 18,000,000 - 30,000,000; Full time

Job summary

UPS in Medellín, Colombia is seeking a dedicated Customer Service professional to provide comprehensive support to external and internal stakeholders across Sales Support, Billing, Claims and Commercial Functions. You will help resolve inquiries, complaints and cases through calls, emails, SMS and chats, ensuring positive relationships and timely resolution.

The role encompasses administrative support, process adherence and proactive improvements based on customer feedback, with a permanent

Qualifications

• Provides comprehensive customer service support to internal and external stakeholders across multiple functions.
• Handles inquiries, complaints, and claims with a focus on timely resolution.
• Performs administrative duties and applies established procedures to ensure smooth operations.

Responsibilities

• Support Sales, Billing, Claims, and Commercial Functions with customer-facing activities.
• Communicate via calls, emails, SMS, and chats to resolve cases and maintain positive relations.
• Document customer information and conduct investigations until cases are resolved.

Job description

UPS in Medellín, Colombia is seeking a dedicated Customer Service professional to provide comprehensive support to external and internal stakeholders across Sales Support, Billing, Claims and Commercial Functions. You will help resolve inquiries, complaints and cases through calls, emails, SMS and chats, ensuring positive relationships and timely resolution.

The role encompasses administrative support, process adherence and proactive improvements based on customer feedback, with a permanent