Delivery Information Specialist

United Parcel Service Sweden Aktiebolag; Medellín; On-site; COP 22,320,000 - 42,408,000; Full time

Job summary

UPS in Medellín, Colombia seeks a dedicated customer service professional for a permanent position. The role provides comprehensive support to external and internal stakeholders across Sales Support, Healthcare, Claims, Brokerage, Billing, and other functions.

You will handle calls, emails, SMS, and chats; document information; investigate cases; and resolve inquiries with established procedures and moderate supervision.

Qualifications

• Provides comprehensive customer service support to external and internal stakeholders, including but not limited to Sales Support.
• Supports Healthcare, Claims, Commercial Support, Brokerage, SCS, Billing and future functions.
• Maintains positive customer relations and resolves inquiries, exceptions, complaints, and claims.
• Documents information and conducts investigations until cases are resolved.
• Provides administrative or technical support to ensure ongoing operations.
• Applies knowledge of established processes and procedures to execute with excellence.
• Performs administrative work that requires training or work experience.
• Recognizes and solves typical problems by evaluating options.
• Impacts own team through the quality of the services or information provided.
• Works within established procedures with moderate supervision.

Responsibilities

• Provides comprehensive customer service support to external and internal stakeholders, including Sales Support.
• Supports Healthcare, Claims, Commercial Support, Brokerage, SCS, Billing and future functions.
• Maintains positive customer relations and resolves inquiries, exceptions, complaints, and claims.
• Documents information and conducts investigations until cases are resolved.

Job description

UPS in Medellín, Colombia seeks a dedicated customer service professional for a permanent position. The role provides comprehensive support to external and internal stakeholders across Sales Support, Healthcare, Claims, Brokerage, Billing, and other functions.

You will handle calls, emails, SMS, and chats; document information; investigate cases; and resolve inquiries with established procedures and moderate supervision.