Senior Collections & Credit Operations Specialist

M05 UPS GLOBAL BUSINESS SERVICES CO; Medellín; On-site; COP 40,000,000 - 70,000,000; Full time

Job summary

UPS Global Business Services Co in Medellín, Colombia, seeks a collections professional responsible for managing customer import billing, improving cash flow, reducing delinquencies, and limiting bad debt exposure.

You will handle inquiries, produce AR reports, update customer data across systems, and collaborate with internal teams to write-off balances when appropriate. This is a permanent role requiring a Bachelor’s degree and strong organizational, negotiation, and communication skills.

Qualifications

• Bachelor’s Degree or international equivalent.
• Preferred degree in Business or related field.
• Experience in collections and familiarity with MS Office.
• Strong organizational and prioritization skills.
• Basic negotiation skills and experience handling objections.

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex payment delays.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholders' information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Skills

Customer service

Negotiation

Objection handling

Prioritization

Organizational skills

Communication

Education

Bachelor’s Degree or International equivalent

Business or related field (preferred)

Tools

Microsoft Office

Job description

UPS Global Business Services Co in Medellín, Colombia, seeks a collections professional responsible for managing customer import billing, improving cash flow, reducing delinquencies, and limiting bad debt exposure.

You will handle inquiries, produce AR reports, update customer data across systems, and collaborate with internal teams to write-off balances when appropriate. This is a permanent role requiring a Bachelor’s degree and strong organizational, negotiation, and communication skills.