Cash Flow Champion: Collections & AR Specialist

UPS; Medellín; On-site; COP 44,640,000 - 78,120,000; Full time

Job summary

UPS in Medellín, Colombia is seeking a Customer Collections Specialist to help improve cash flow, minimize delinquencies, and reduce Days Sales Outstanding. You will manage customer import billing requests, respond to inquiries, and collaborate with internal teams to resolve payment issues.

The role demands Excel proficiency, strong organizational skills, and the ability to negotiate and handle objections. You will develop, analyze, and maintain accounts receivable reports while ensuring

Qualifications

• Bachelor’s Degree or International equivalent - Preferred.
• Bachelor’s Degree or International equivalent in Business or related field - Preferred.
• Proficiency in the use of Microsoft Office products.
• Prior Collections experience.
• Strong organizational and prioritization skills.
• Basic negotiation skills.
• Experience handling objections and gaining commitment - Preferred.

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Skills

Microsoft Office proficiency

Collections experience

Organizational and prioritization

Negotiation skills

Objection handling

Education

Bachelor’s Degree or International equivalent - Preferred

Bachelor’s Degree or International equivalent in Business or related field - Preferred

Job description

UPS in Medellín, Colombia is seeking a Customer Collections Specialist to help improve cash flow, minimize delinquencies, and reduce Days Sales Outstanding. You will manage customer import billing requests, respond to inquiries, and collaborate with internal teams to resolve payment issues.

The role demands Excel proficiency, strong organizational skills, and the ability to negotiate and handle objections. You will develop, analyze, and maintain accounts receivable reports while ensuring