Accounts Receivable & Collections Specialist

Solvo S.A.S; Medellín; On-site; COP 30,000,000 - 42,000,000; Full time

Job summary

UPS in Medellín, Colombia, is seeking a GBS Sr. Admin Associate - Collections & Credits. The role focuses on collections responsibilities, improving cash flow, and reducing delinquencies across multiple customer types.

The position involves extensive contact with customers, external agencies, and internal teams to resolve payment issues, with emphasis on data accuracy and timely responses.

Qualifications

• Bachelor's Degree or International equivalent - Preferred.
• Proficiency with Microsoft Office products.
• Prior collections experience preferred.
• Strong organizational and prioritization skills.
• Basic negotiation skills.

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service levels.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Skills

Organizational skills

Prior collections experience

Negotiation skills

Objection handling

Prioritize tasks

Education

Bachelor's degree or international equivalent

Tools

Microsoft Office

Job description

UPS in Medellín, Colombia, is seeking a GBS Sr. Admin Associate - Collections & Credits. The role focuses on collections responsibilities, improving cash flow, and reducing delinquencies across multiple customer types.

The position involves extensive contact with customers, external agencies, and internal teams to resolve payment issues, with emphasis on data accuracy and timely responses.