Entry-Level Customer Support Specialist - Resolve & Delight

TaskUs; Cali; Presencial; COP 58.545.724 - 78.060.965; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Monthly scholarship for children's education

Self-managed paid time off

Employee savings program

Wellness programs

Gym onsite

Food vouchers

Descripción de la vacante

A leading outsourcing company is seeking a Customer Service Representative in Cali, Colombia. This entry-level role focuses on managing inbound and outbound customer interactions through calls, emails, and live chats. Ideal candidates will possess strong problem-solving skills, excellent communication abilities, and a willingness to learn. The position offers comprehensive benefits including medical insurance, paid time off, and growth opportunities.

Formación

• Exceptional verbal and written communication skills in English.
• Strong problem-solving and critical thinking skills.
• Ability to adapt to various schedules and multitask efficiently.

Responsabilidades

• Handle inbound and outbound calls and provide support via email and live chat.
• Resolve customer complaints while ensuring customer satisfaction.
• Strive to adhere to quality guidelines and participate in training.

Conocimientos

Problem-solving skills

Strong verbal communication in English

Attention to detail

Multitasking capability

Descripción del empleo

A leading outsourcing company is seeking a Customer Service Representative in Cali, Colombia. This entry-level role focuses on managing inbound and outbound customer interactions through calls, emails, and live chats. Ideal candidates will possess strong problem-solving skills, excellent communication abilities, and a willingness to learn. The position offers comprehensive benefits including medical insurance, paid time off, and growth opportunities.