Senior Key Account CSR – Customer Experience

myhrabc; Bogotá ciudad; Híbrido; COP 27.900.000 - 39.060.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full time

Affiliated Companies: World Courier de

Colombia S.A.

Descripción de la vacante

Cencora is seeking a customer service professional to manage transactions, document cases, and support timely resolutions in a hybrid Bogotá setting.

The role requires a Bachelor's degree or equivalent experience and 2+ years in customer service. Certifications such as ITIL or Lean Six Sigma are preferred. The company emphasizes equal opportunity and professional growth within its affiliated networks.

Formación

• Bachelor's degree or equivalent experience required.
• 2+ years in customer service, operations, or related field.
• ITIL 4 Foundation or Lean Six Sigma / PRINCE2 certification preferred.

Responsabilidades

• Processes customer service transactions and case documentation within timelines and SLAs.
• Maintains audit-ready records across customer service workflows.
• Monitors open cases and escalates unresolved issues to senior staff.
• Coordinates with internal teams and external stakeholders to communicate case status and gather required information.
• Supports operational reporting by compiling activity data and preparing summaries.

Conocimientos

Customer service

Communication

Operations coordination

Educación

Bachelor's degree

Equivalent experience

Herramientas

ITIL 4 Foundation

Lean Six Sigma

PRINCE2 Foundation

Descripción del empleo

Cencora is seeking a customer service professional to manage transactions, document cases, and support timely resolutions in a hybrid Bogotá setting.

The role requires a Bachelor's degree or equivalent experience and 2+ years in customer service. Certifications such as ITIL or Lean Six Sigma are preferred. The company emphasizes equal opportunity and professional growth within its affiliated networks.