Client Operations Associate — Hybrid Role

myhrabc; Bogotá ciudad; Híbrido; COP 25.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

Cencora, at World Courier de Colombia S.A., is seeking a junior to mid-level professional for customer operations and service delivery. The role involves handling routine client issues, coordinating with cross-functional teams, and ensuring compliance with established standards.

Ideal candidates have a Bachelor's in a related field, advanced English, and may hold certifications in customer service or operations management.

Formación

• Bachelor's degree in business admin, operations management, IT, or related field.
• Advanced English (written and spoken).
• Certifications in customer service, operations management, or project management preferred.

Responsabilidades

• Handles routine client operational issues and service requests; escalates complex matters to maintain service continuity.
• Coordinates with account management, client services, technology, and business operations to address operational issues and ensure service delivery.
• Communicates with client contacts to understand operational needs and respond to questions.

Conocimientos

Advanced English

Educación

Bachelor's degree in business administration, operations management, information technology, or related field

Descripción del empleo

Cencora, at World Courier de Colombia S.A., is seeking a junior to mid-level professional for customer operations and service delivery. The role involves handling routine client issues, coordinating with cross-functional teams, and ensuring compliance with established standards.

Ideal candidates have a Bachelor's in a related field, advanced English, and may hold certifications in customer service or operations management.