Operations Excellence Specialist

AmerisourceBergen Corporation; Bogotá; On-site; COP 144,000,000 - 216,000,000; Full time

Job summary

Cencora, a leading global pharmaceutical solutions company, seeks a motivated professional in Bogotá to support customer service operations and drive operational excellence. You will monitor service performance, analyze data, and implement process improvements across regional offices, ensuring quality and timely service delivery.

The role emphasizes collaboration with IT, QA, and operations, and involves developing training materials and supporting system implementations to sustain high levels

Qualifications

• Bachelor's degree or equivalent experience required.
• 2+ years of experience in customer service operations, operational excellence, process improvement, or related roles within healthcare, pharmaceutical distribution, or related field.
• Certifications such as ITIL 4 Foundation, Lean Six Sigma Yellow/Green Belt, COPC or PMP are preferred.

Responsibilities

• Monitor service delivery performance and track key metrics to maintain SLAs and quality.
• Document current state processes and analyze workflows to identify inefficiencies.
• Develop improvement recommendations and implement process enhancements.
• Coordinate communication between care teams, operations, QA, IT systems, and regional offices.
• Create dashboards and reports, analyze trends, and present insights to management.
• Support change management and system implementation, including UAT and training materials.
• Support regional operations and ensure consistent application of policies and service standards.

Education

Bachelor's degree in business administration, operations management, supply chain management, healthcare administration, or a related field, or equivalent experience required.

Job description

Cencora, a leading global pharmaceutical solutions company, seeks a motivated professional in Bogotá to support customer service operations and drive operational excellence. You will monitor service performance, analyze data, and implement process improvements across regional offices, ensuring quality and timely service delivery.

The role emphasizes collaboration with IT, QA, and operations, and involves developing training materials and supporting system implementations to sustain high levels