Client Operations Associate (Hybrid)

World Courier; Bogotá; Híbrido; COP 33.480.000 - 66.960.000; Jornada completa

Descripción de la vacante

Cencora in Bogotá is seeking a customer operations associate to handle routine client issues and ensure smooth service delivery. The role supports cross-team collaboration across account management, client services, technology, and business operations.

Requirements include a Bachelor's degree in a related field and advanced English. The position is hybrid (Mon–Fri, weekends as needed) and preferred certifications in customer service or operations management.

Formación

• Bachelor's degree in business administration, operations management, information technology, or related field; equivalent experience considered.
• Advanced English—written and spoken.
• Less than 2 years of experience in customer operations or service delivery required.

Responsabilidades

• Handles routine client operational issues and service requests, escalates more complex matters to maintain service continuity.
• Coordinates with account management, client services, technology, and business operations teams to address operational issues and maintain effective service delivery for assigned work.
• Communicates with client contacts to understand operational needs, respond to questions, and help address service-related concerns.
• Reviews operational processes, identifies basic improvement opportunities, and contributes to actions that enhance service quality, efficiency, and compliance with established standards.
• Documents issues, resolutions, and recurring service activities to support knowledge sharing and ongoing process improvement.
• Performs routine troubleshooting for operational systems, processes, and service delivery issues using established procedures and guidance.
• Applies working knowledge of operational processes, technical procedures, and service practices in daily work and shares information with team members as needed.

Conocimientos

Customer operations

Service delivery

Account coordination

Educación

Bachelor's degree in business administration, operations management, information technology, or related field

Descripción del empleo

Cencora in Bogotá is seeking a customer operations associate to handle routine client issues and ensure smooth service delivery. The role supports cross-team collaboration across account management, client services, technology, and business operations.

Requirements include a Bachelor's degree in a related field and advanced English. The position is hybrid (Mon–Fri, weekends as needed) and preferred certifications in customer service or operations management.