Key Account Customer Service Specialist III

World Courier; Bogotá ciudad; Híbrido; COP 33.480.000 - 46.872.000; Jornada completa

Descripción de la vacante

Cencora is seeking a Customer Service - Key Account Rep III in Bogota, Colombia. The role focuses on processing service requests, maintaining audit-ready records, and coordinating with internal and external stakeholders to resolve cases efficiently.

Requirements include a Bachelor’s degree in a related field, 2+ years in customer service, and certifications in ITIL, Lean Six Sigma, COPC, or PRINCE2/PMP. The position is hybrid, Monday–Friday with weekend coverage as needed.

Formación

• 2+ years of experience in customer service, customer operations, customer support, or related field.
• Bachelor’s degree in business administration, operations management, or communications.
• Strong communication and coordination skills.

Responsabilidades

• Processes customer service transactions, requests, and case documentation accurately and within established timelines, approval requirements, and service level standards.
• Maintains organized, audit-ready operational records, system entries, and supporting documentation across assigned customer service workflows and reporting periods.
• Monitors open cases, pending requests, and service queues, identifying delays, discrepancies, and exceptions and escalating unresolved issues to senior team members.
• Coordinates with internal teams and external stakeholders to communicate case status, gather required information, and support timely resolution of customer service activities.
• Supports operational reporting by compiling activity data, updating trackers, and preparing summaries that provide visibility into customer service workflow performance and outcomes.

Conocimientos

Customer service

Operations management

Communication

Educación

Bachelor’s degree in business administration/operations management/communications

Herramientas

ITIL 4 Foundation

Lean Six Sigma Yellow/Green Belt

COPC Customer Experience Practitioner

PRINCE2 Foundation or PMP

Descripción del empleo

Cencora is seeking a Customer Service - Key Account Rep III in Bogota, Colombia. The role focuses on processing service requests, maintaining audit-ready records, and coordinating with internal and external stakeholders to resolve cases efficiently.

Requirements include a Bachelor’s degree in a related field, 2+ years in customer service, and certifications in ITIL, Lean Six Sigma, COPC, or PRINCE2/PMP. The position is hybrid, Monday–Friday with weekend coverage as needed.