Customer Service Representative

AmerisourceBergen Corporation; Bogotá; Presencial; COP 27.900.000 - 44.640.000; Jornada completa

Descripción de la vacante

Cencora in Bogota is hiring a Customer Service Representative to deliver proactive support for assigned accounts, process routine orders, and resolve standard issues. The role involves coordinating with internal and external teams to ensure accurate fulfillment and timely responses.

Qualifications include 2+ years in customer service and Advanced English, with university study or graduation. Knowledge of logistics and MS Office is a plus, and experience in order management is beneficial.

Formación

• 2+ years of experience in customer service or related field.
• Advanced English is required.
• Experience in order management or sales support is a plus.

Responsabilidades

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
• Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.
• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
• Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

Conocimientos

Advanced English

Logistics experience

Educación

University student or graduate

Herramientas

Microsoft Office

Descripción del empleo

## Customer Service RepresentativeApplylocations: Bogota, Colombiatime type: Full timeposted on: Posted Yesterdayjob requisition id: R2612035Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details****Responsibilities:*** Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.* Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.* Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.* Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.* Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.* Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations..**Education:*** Studying last semesters of University or Graduated.**Work Experience:*** 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.**Skills and Knowledge:*** Advanced English* Logistics experience desired.* Microsoft Office# ******What Cencora offers******Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.Full time# ******Affiliated Companies******Affiliated Companies: World Courier de Colombia S.A.# ********Equal Employment Opportunity********# Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned