Customer Service & Orders Specialist — English Pro

AmerisourceBergen Corporation; Bogotá; Híbrido; COP 27.900.000 - 44.640.000; Jornada completa

Descripción de la vacante

Cencora in Bogota is hiring a Customer Service Representative to deliver proactive support for assigned accounts, process routine orders, and resolve standard issues. The role involves coordinating with internal and external teams to ensure accurate fulfillment and timely responses.

Qualifications include 2+ years in customer service and Advanced English, with university study or graduation. Knowledge of logistics and MS Office is a plus, and experience in order management is beneficial.

Formación

• 2+ years of experience in customer service or related field.
• Advanced English is required.
• Experience in order management or sales support is a plus.

Responsabilidades

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
• Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.
• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
• Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

Conocimientos

Advanced English

Logistics experience

Educación

University student or graduate

Herramientas

Microsoft Office

Descripción del empleo

Cencora in Bogota is hiring a Customer Service Representative to deliver proactive support for assigned accounts, process routine orders, and resolve standard issues. The role involves coordinating with internal and external teams to ensure accurate fulfillment and timely responses.

Qualifications include 2+ years in customer service and Advanced English, with university study or graduation. Knowledge of logistics and MS Office is a plus, and experience in order management is beneficial.