Customer Service Trainee — Growth Path & Award-Winning Training

iQor, Inc.; Medellín; On-site; COP 4,133,000 - 8,266,000; Full time

Job summary

iQor, Inc. in Medellín seeks polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service over the phone.

Agents may handle high volumes of inbound or outbound calls and should strive to create a positive experience for every caller. You will listen to customers, address inquiries, and provide accurate, efficient responses while meeting productivity and quality standards.

Qualifications

• Must demonstrate empathy and compassion in customer interactions.
• Ability to work independently and as part of a team.
• Experience in a production environment and maintaining accuracy.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Meet productivity and quality standards while delivering excellent service.
• Strive for first call resolution and take ownership of customer needs.
• Deliver accurate and timely responses to customer inquiries.
• Educate customers about product and service offerings.

Skills

Empathy & compassion

Team player

Independent work

Production environment

Accuracy & quality

Flexible schedule

Education

High school diploma

GED

Trade/Vocational certificate

Job description

iQor, Inc. in Medellín seeks polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service over the phone.

Agents may handle high volumes of inbound or outbound calls and should strive to create a positive experience for every caller. You will listen to customers, address inquiries, and provide accurate, efficient responses while meeting productivity and quality standards.