Customer Service Call Center Agent - Growth & Top Pay

iQor, Inc.; Medellín; Hybrid; COP 14,400,000 - 21,600,000; Full time

Job summary

iQor, Inc. is seeking polite and professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers over the phone.

The role involves handling a high volume of inbound or outbound calls, listening to customers to understand their needs, and providing accurate, efficient responses. Responsibilities include greeting customers, building trust, meeting productivity and quality metrics, aiming for first call resolution, and educating customers

Qualifications

• Experience in customer service in a transactional environment (call center or retail) preferred.
• Ability to work independently and in a team environment.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls with energy and enthusiasm.
• Place outbound calls and communicate effectively.
• Build lasting relationships with clients and team members.
• Meet call center metrics and maintain quality standards.
• Strive for first call resolution and ownership of customer needs.
• Educate customers about products and services.

Skills

Customer service

Teamwork

Independent work

Attendance

Shift flexibility

Education

High school diploma

Job description

iQor, Inc. is seeking polite and professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers over the phone.

The role involves handling a high volume of inbound or outbound calls, listening to customers to understand their needs, and providing accurate, efficient responses. Responsibilities include greeting customers, building trust, meeting productivity and quality metrics, aiming for first call resolution, and educating customers