Customer Experience Champion — Call Center

iQor, Inc.; Medellín; Hybrid; COP 12,000,000 - 20,000,000; Full time

Job summary

iQor, Inc. in Medellín is seeking a polite, professional Customer Service Call Center Agent to represent our clients and provide remarkable service to customers over the phone. You will handle high volumes of calls, address inquiries, and deliver accurate information in a friendly manner.

The role requires empathy, reliability, and a strong commitment to meeting productivity and quality targets. Training and company support are provided to help you grow professionally.

Qualifications

• Experience in customer service in a transaction-based environment.
• Ability to work independently and in a team.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• You have the flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and fellow team members.
• Understand and meet call center metrics while delivering excellent service.
• Meet department productivity and quality standards.
• Strive for first-call resolution and take ownership of customer needs.
• Follow instructions for one-call customer resolution.
• Deliver amazing service through timely resolution of inquiries.
• Educate customers about products and services.

Skills

Customer service experience

Team and independent work

Accuracy and production standards

Attendance reliability

Shift flexibility (nights/weekends)

Education

High school diploma or equivalent

Job description

iQor, Inc. in Medellín is seeking a polite, professional Customer Service Call Center Agent to represent our clients and provide remarkable service to customers over the phone. You will handle high volumes of calls, address inquiries, and deliver accurate information in a friendly manner.

The role requires empathy, reliability, and a strong commitment to meeting productivity and quality targets. Training and company support are provided to help you grow professionally.