Customer Service Agent: Growth Path, Training & Pay

iQor, Inc.; Medellín; Hybrid; COP 8,266,000 - 13,776,000; Full time

Job summary

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers over the phone.

Agents handle a high volume of inbound or outbound calls and should create a positive experience for every caller, listening to needs and providing accurate, efficient responses. This role requires empathy, teamwork, and the ability to work independently in a production environment.

Qualifications

• Must be able to demonstrate empathy and compassion.
• Ability to work independently and in a team.
• Experience in a production environment.
• Ability to maintain accuracy and production standards.
• Physical attendance is key to success and necessary to meet objectives.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Empathy

Teamwork

Independent work

Production experience

Accuracy

Education

High school diploma

Job description

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers over the phone.

Agents handle a high volume of inbound or outbound calls and should create a positive experience for every caller, listening to needs and providing accurate, efficient responses. This role requires empathy, teamwork, and the ability to work independently in a production environment.