Customer Service Advocate – Growth Path & Training

iQor, Inc.; Medellín; On-site; COP 12,000,000 - 21,000,000; Full time

Job summary

iQor, Inc. is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service over the phone. You will handle a high volume of inbound and outbound calls and strive to create a positive experience for every caller.

The role emphasizes attendance, accuracy, and teamwork, with the flexibility to work various shifts, including nights and weekends. Training and ongoing coaching will help you learn products and services and resolve customer

Qualifications

• Experience in customer service in a transaction-based environment.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Place outbound calls with enthusiasm.
• Build lasting relationships with clients and team members.
• Meet call center productivity and quality standards.
• Strive for first call resolution and ownership.
• Follow instructions for one-call customer resolutions.
• Resolve inquiries and concerns promptly.
• Educate customers about products and services.

Skills

Customer service

Team collaboration

Attention to detail

Attendance

Shift flexibility

Education

High school diploma

Job description

iQor, Inc. is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service over the phone. You will handle a high volume of inbound and outbound calls and strive to create a positive experience for every caller.

The role emphasizes attendance, accuracy, and teamwork, with the flexibility to work various shifts, including nights and weekends. Training and ongoing coaching will help you learn products and services and resolve customer