Collections Specialist — Lucrative Bonuses & Growth Path

iQor, Inc.; Medellín; Ibrido; COP 27.900.000 - 43.524.000; Tempo pieno

Descrizione del lavoro

iQor, Inc. in Medellín is seeking a Collections Specialist responsible for resolving customer issues with first call resolution and maintaining a positive experience.

You will deliver customer service, engage in sales negotiations when appropriate, and handle data entry across client systems in a fast-paced environment.

The role requires flexible hours, strong problem-solving and active listening, with opportunities for performance-based rewards.

Competenze

• 6+ months of customer service or collections experience.
• Ability to work a flexible schedule and handle objections.
• Strong active listening, problem solving and sales skills.
• Adheres to client and company requirements; team oriented.
• Reliable, punctual and receptive to feedback.

Mansioni

• Delivers award-winning customer service.
• Sales and sales negotiation.
• Data entry and document systems per customer requirements.
• Multi-tasking while speaking with customers and data entry.
• Uses multiple computer applications with client systems.
• Works in a fast-paced environment and under pressure.
• Ability to work evening hours.
• Lucrative bonus structure and potential for raises.
• Performs other duties as assigned.

Conoscenze

Customer service

Flexible schedule

Objection handling

Active listening

Compliance

Teamwork

Reliability

Self-motivation

Feedback receptiveness

Problem solving

Sales skills

Formazione

Bachelor's degree or equivalent

Business Administration degree preferred

Descrizione del lavoro

iQor, Inc. in Medellín is seeking a Collections Specialist responsible for resolving customer issues with first call resolution and maintaining a positive experience.

You will deliver customer service, engage in sales negotiations when appropriate, and handle data entry across client systems in a fast-paced environment.

The role requires flexible hours, strong problem-solving and active listening, with opportunities for performance-based rewards.